Thursday, July 09, 2009

how not to do it

I've been thinking a lot lately about customer service. As a manager of a public service-type institution, I think about it a lot in general. And when the economy is bad, you think about it even more because there's less money to spend on stuff, and the services you can provide have to be top notch in order to compensate.

When my YS Librarian pointed me to this video today, I had to laugh as I watched, but I also winced a little. Are all those people who work for United watching and wincing too?

I might have my staff watch this at a staff meeting and talk about all the points along the line where someone could've handled this problem and didn't. Why didn't they? And now that the story is out and everyone knows about this incident, how does United go about fixing it?

I don't know. But I think replacing the guitar, then hiring this band to make more (complimentary) videos, would be a good first step!

Sunday, July 05, 2009

poor Jake

Jake did not like the 4th of July this year. Not at all.

Our subdivision was rife with home fireworks displays, and he was thoroughly traumatized by it all. He wouldn't go outside to pee, and couldn't settle in his favorite spot on the couch. We finally gave him a dose of his Tramadol, hoping it might help him calm down.

At bedtime we headed upstairs, and for the first time in months he followed us. He climbed right onto the bed and laid down between us (note: he's a Siberian Husky. It's July. This is not normal behavior!). I pulled a blanket over him and put my hand on his head, trying to reassure him that things were going to be OK. He just looked at me as though to say, "Lady, nothing out there is OK." We all finally got to sleep around midnight - Jon was up at 3am, though, and said there were still fireworks going off. Thankfully it didn't bother the kids much.

Otto fell asleep around 6:30 last night and woke up this morning with a fever, so it's a good thing we went to the parade yesterday and had a little fun before he got sick. He and I will be home tomorrow, raiding the Popsicle stash and watching SpongeBob. I'll probably keep the baby home, too. I think she and I might be sharing a yeast infection, and we might have to visit the drs office to get the appropriate drugs. Fun times!

We really did have a fun time at the parade yesterday, though. Otto got to see several shiny firetrucks and enjoyed picking up candy. Annabel got into the act and waved at lots of people and danced to the bands. We followed up with a trip to the farmer's market and lunch at the Sidetrack. Yum!

So that was pretty much our 4th... not a bad way to spend it, in my mind! I just wish we'd had some doggy earmuffs for Jaker.

Friday, July 03, 2009

independent






Jon is watching Rambo.

I find myself unwittingly enthralled. The dialog is so brief, so manly, it's almost nonexistent. Very American.

So I'm lying here on the sofa, wondering what to do this weekend to celebrate the 4th.

I can remember being about Otto's age and being completely terrified by the city fireworks display. Our family drove out to the airport to watch the show, and I sat on the hood of someone's car. I spent the whole time shaking (or so I remember), with a kind uncle trying to comfort me and jolly me into enjoying it. Hah!

Then there were the years when we could watch from our church's front lawn. We'd all take blankets and picnic baskets and coolers and sit around talking until the fireworks started. I liked that, getting to hang out with congregation members while lights exploded overhead.

Jon and I have very fond memories of the fireworks in Stoughton. Our funny little apartment was just 4 or 5 blocks from the main park in town. We'd grab a blanket and stroll over just in time to grab a spot on the grassy hill and settle in to watch. Then we'd walk home again, holding hands and shivering a little in the cool summer night.

One year we got to go out in Aunt Claire Annie's boat to watch the fireworks display over Lake Mendota. That was awesome... and so was the trail of traffic trying to get off the isthmus afterwards.

Janesville was nice because we could find great seating areas in the hospital parking lot, thus dropping the bug quotient to almost nil. Nice displays, a brief drive home... I'd give it a solid 8 out of 10.

Tonight was the big display in the little town where I work, but I wasn't up to working all day (oops - forgot to give myself today off), coming home, then heading back over with the kids.

We could try out Toledo tomorrow night, see what that's like. My favorite clerk at the all-time-friendliest Circle K told me she likes Toledo's display, and she has small kids like me.

Or we could stay home, watch the Capitol Fourth on PBS, put the baby to bed on time. We always have crazy neighbors setting off their own fireworks, so Otto could admire some of those from the back deck. He might even be ready for a few sparklers this year.

Hm. We'll have to discuss this tomorrow.

How are you celebrating the 4th?

Wednesday, July 01, 2009

do you remember the time...

OK, sorry for that little MJ line. It's just... he's just... EVERYWHERE. You can't get away from it.

Amanda and I were reminiscing about Jackson this weekend. I liked his Thriller album OK, but that was about it. We both remembered having friends that were totally gaga over him. We were never quite that enthralled.

Nah, Amanda and I were more Rick Springfield kind of girls.

I got to hang out at her house this weekend, enjoying her kids and giving her husband a hard time while I helped with some projects around the house.

You remember the pics from New Year's?

liam, otto, hallie and annabel

Well, at our next New Year's party, Annabel will no longer be the baby of the bunch.

1, 2 and 3

That's because a new baby will be arriving next week! If you look carefully at my petite friend there, you might notice her t-shirt is a little stretched over her belly. OK, a LOT stretched. She's all baby right now, and will be for a few more days yet.

So I spent the weekend hanging up baby clothes, sorting through gear, helping make lists and shop for a few last-minute necessities. It was great! Vicarious baby enjoyment! Even better, I got to sleep through the night Saturday, sans Annabel.

Of course, she then slept through the night for her daddy. Life is unfair like that, isn't it? Jon's so good, he gives me an inferiority complex sometimes. He even made cookies on Sunday - COOKIES. I haven't made cookies in months. I'm not so hot lately on the multi-tasking uber-mom end of things.

But that's OK. I love a good solo road trip - time to myself to think, play the radio as loud as I like, and stop when and where I want to for breaks. It was a welcome break from the routine, to get away for a couple of days.

And like the best road trips always do, it ended in a happy homecoming. Otto gave me a huge hug and told me he missed me. There were cookies in the cookie jar. And Annabel? Woke up at 3:30am.

Just for me.

Thursday, June 25, 2009

Wait a minute!

3635175831_05c09291c1

31 inches long (90th percentile)
23lbs 12oz (85th percentile)
perfect in every way

That was my Bel yesterday at her 1 year checkup.

How did we get here so fast? I swear we just got home from the hospital.

baby annabel

Now she's a walking, talking, laughing little person with definite opinions.

Her vocabulary, brief but effective:
Mama
Baba
Agah (for Otto)
Adah (for Daddy)
Hi!

Ask her a question and she'll either shake her head no or nod yes.

fighting a losing battle with the hat

She has her Daddy's eyes, my cheeks, her brother's sense of humor.

at church

She's sensitive, especially right now while her separation anxiety and stranger-danger stages are peaking.

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safe in mama's lap, where grandma can see but not touch

She loves carbs, especially cupcakes and muffins, which she dismantles with glee.

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She loves to play outside, and is already sporting a light farmer's tan. (Must bump up the SPF.)

She is a mama's girl, and I'm soaking up every minute. I know they won't last. Look how fast the last 53 weeks, 4 days have gone!

3635985830_a4e2640aaf_b

Happy First Birthday, Annabel! We love being your family!

Tuesday, June 23, 2009

dancing Annabel

Sunday, June 21, 2009

a very long post about a very long drive

Every summer my home town throws a party known as the Smoky Hill River Festival. It's always the 2nd weekend in June.

My Board meetings are always the 2nd Monday of the month. Most of the time, my Board meeting falls on the Monday after the Festival, which means I can't make the long trip home. Well, okay, I suppose I could. But I don't like to miss Board meetings if I can avoid it. If you only met with your boss 12 times a year, I'm sure you'd feel the same way.

This year, though, my Board meeting fell on the Monday before the River Festival, so we decided we'd make the trip to Kansas for a long weekend of music and sun and fun in the park with my mom. It was Annabel's birthday weekend, too - our original reason to party!

So Jon reserved a minivan and a room at the kennel for Jake, and we started plotting our trip.

I think we're starting to get good at this road trip thing. We've been making long-ish trips with Otto since he was a baby. He's now a seasoned road warrior, and we figured tossing Annabel into the mix wouldn't be much different. We knew, for example, that there was no way on God's green earth that we were going to make a 14-hour drive without a lot of stops, plus an overnight stop, each way. We figured we could make Effingham, IL (about 6 hours) the first night if we left around supper time. Once the kids fell asleep we would have a few hours of quiet drive time before stopping. And on the way home we wanted to go through Des Moines and see family. Trip planning? Done!

We wanted to do something for Bel's birthday on Saturday, and I Googled the big Salina grocery store to find it had been bought out by Kroger. This was good! This meant I knew I could get good cupcakes, and other yummy things, like I do here at home. I ordered a small batch of invitations from Tiny Prints (am loving them, they also did her announcements), and set my mom the task of getting plates, napkins, etc. Party planning? Done!

We planned to leave on Wednesday, late afternoon, after I finished a meeting at work. So Wednesday Jon ran errands (minivan, etc.) while I worked at home and ran last-minute loads of laundry. We packed pretty light, safe in the knowledge that we could wash stuff at mom's (yay). I remembered to pack a separate duffle with our gear for the overnight stay in Effingham.

And then we started packing the toys... the DVD player... the books and crayons and Matchbox cars and action figures. Each child had his/her own toy bag full of good things, a blankie, and a pillow. We loaded the cooler with ice, YoBaby, juice boxes, Coke and sparkly water. We remembered Otto's box of Fruity Cheerios (it's a new addiction). We remembered books and computers for ourselves, too. We moved car seats, packed everything and everyone in, and headed out.

Several hours later, I was dozing in the way-back of the minivan (within reach of both kids) while Jon drove. Through the big windows I saw lightening flare... and then the storm started. Wind, sideways sheets of rain, semis throwing buckets of water on the windshield -- for some reason Jon didn't think that was much fun, but he got us safely to our hotel. At 2am. Or was it 3? It was somewhere between 1 and 4, I know that much.

Of course both children woke up as we carried them in. I looked up from unpacking to find Otto jumping on the bed and Annabel grinning for all she was worth while holding onto his pajama pants and standing next to him. I've never seen him jump on a bed before or since, so whatever wild hair possessed him at 3am... I don't know. Bel certainly enjoyed it. Despite this we all eventually went to sleep, and made it out of bed the next morning in time to get our free breakfast (Annabel had toast, scrambled egg, and banana; Otto had Fruity Cheerios). We were back on the road by 10.

We buzzed through St. Louis, and I made it past Columbia before we had to take another big break. Everyone was on their best behavior. As the day went on our breaks came more frequently, but we got to my mom's house in pretty good time.

Friday we headed to the park, where Otto discovered the Lego tables. He's such a smart cookie - he didn't dive right into the middle of things. He stood off to the side for a few minutes and watched everyone, then picked the group of boys that had collected the best pile of Lego pieces, walked over, and said "hi!" After that we couldn't tear him away. So we set up camp under a shady tree near his post and took turns wandering off to look at crafts and grab lunch while he played. Hours later, we finally made him go to the kids tent to watch a clown show. He laughed so hard that people were laughing at him rather than the clown. We headed home in time for dinner, only slightly sunburned (I remembered to pack a fresh tube of sunscreen, too!).

Saturday morning I bounced out of bed and headed to Dillons to assemble everything for the party. Evidently I was a super-early bird, which is a strange feeling for me. Nothing was quite ready - the baguettes hadn't yet gone in the oven, the deli salads were just being made, etc. But I persevered! and headed home with everything we needed to make chicken kabobs and bruschetta. By noon we were at the park, the grill was hot, and friends were helping assemble the kabobs. Mmm... after lunch, Annabel got to have her birthday cupcake. Actually, she got two cupcakes. But the vanilla came in a distant second to the chocolate cupcake, which she devoured in a steady, rather thoughtful manner. We went home, slightly sticky, to change clothes and rest.

That evening we camped out for a couple of hours by Stage 2. The weather was gorgeous all weekend, so it was no hardship to sit under a shady tree and listen to great music. Annabel danced. We blew bubbles and played with the beach ball. We headed over to the main stage to listen to the Fabulous Thunderbirds for a bit, but didn't stay late. And all weekend we ran into friends old and new, some of them people I hadn't seen since high school. It was lovely.

Sunday was recovery time -- we stayed home most of the day, relaxing.

And Monday we were back in the van. After breakfast, Otto asked his grandma for some tape to close his precious box of Fruity Cheerios. We packed everything up, and by dinnertime we were at Meredith and Bob's house in Des Moines. Otto asked to go to the basement the minute we hopped out of the van, which confused me until I realized he remembered that Leo's toys are downstairs. He has a good memory, that kid. Makes me worry about what he'll remember from this time of his life when he's an adult! Leo was great about sharing, and everyone had a good time until we made them get back in the van (ahhh! torture!!!) and head to the hotel.

Tuesday morning we got to have breakfast with Grandpa Steve at the Drake Diner, one of my favorite hangouts while I was at school. The kids were pretty rambunctious, and hours later I looked at myself in a mirror and realized I'd gotten blue crayon down the back of my pants (Annabel spilled the crayons all over the booth seat). We got on the road and slowly, painfully, started the last leg of our trip home. We stopped and stopped again, twice because poor Bel had thrown up. Otto was fractious. The drive dragged on and on. It was dark, and late, when I felt the van swerve hard and heard bad words coming from Jon in the front. I was in the way back again with the kids, so I really felt the van sway. I thought at first he'd fallen asleep, but no -- he'd just avoided hitting a deer.

Twenty minutes later he swore and swerved again, this time taking out a raccoon. We decided after that to give the Toyota Sienna high marks for handling and ground clearance.

A bit later we were home, thank God, unloading sleeping children and bag after bag of gear. Jon returned the van, caught a cab home, and we fell into bed.

We're still recovering. I need to finish unpacking and put the luggage away. Jon and I could use about a week's worth of uninterrupted sleep. But it was a great trip! Getting to spend a week with the kids was wonderful. Otto's vocabulary is pretty impressive -- he learned the word "arguing" while on the trip, and picked funny little fights with my mom just so he could tell her they were arguing. Bel's getting good at walking, and Monday morning she called Jon "Adah" for Daddy. Her little birthday party was just right, and gave us special time to see some of our dearest family friends. If we could've done anything better, it would've been nice to have a little more time for the trip home. It would've been great to spend a day in Des Moines.

Maybe next time!

Saturday, June 20, 2009

6/14/08

When Annabel was born a year ago, she was 3 weeks early, and her delivery took much less time than we expected. So we were pretty rattled by the haste of her arrival.

Thus our excuse for forgetting we had the Flip with us at the hospital. None of the adults (Amanda, Jon, me) thought to video the new baby.

Otto, though, remembered. And he decided to take matters into his own hands and record something of that day. I'm so glad he did! In the video I still have the hep lock line in, so it was maybe an hour or so after Bel was born. Amanda and Jon are talking in the background. I'm holding Annabel on my lap and watching Otto walk around the room. At the end I think I lowered the bed so he could sit by me. I'm impressed now by how calm and happy and quiet we all were!

Here's his movie.


Wednesday, June 17, 2009

home again home again jiggity jig

We had a great vacation.

We ate cupcakes and celebrated Bel's birthday.

We danced to Mingo Fishtrap.

Otto ruled the Lego tables.

I bought a great new bag at the art fair and said hi to long-favorite artist Randal Spangler.

Jon tested the Sienna minivan's handling and ground clearance.

And more!

Recap to come - I have videos to share and pics to upload. Today was for picking up Jake (who loves his kennel and came home rested and happy), a grocery store run, and basic unpacking.

Beep beep yeah!
Beep beep, oh beep beep, yeah!

Sunday, June 07, 2009

just a few days more

We leave Wednesday night for a week-long vacation visiting family and friends.

It can't come too soon. The last few weeks at work have been pretty spectacularly awful. Since I'm not smart like Say La Vee, who's anonymous, I can't really say why. But I also don't want to be a quitter, so feel I should say something. Otherwise it's the big gorilla keeping me from saying anything at all.

Anyway, I am evidently pretty horrible lately. Which most likely correlates with my stress level, not that it matters. It's all turned into one big vicious catch-22, leading me to say to Jon the other day, "maybe I should just quit. If we cancel cable and and internet and go 2 days a week for preschool, maybe we could swing it." He looked dubious, but he's smart enough to say "whatever you need to do, babe."

He is my hero.

So, anyway, at 3am last night when I was awake thinking about work instead of sleeping, I found my favorite infomercial on. It's the GT Xpress 101! Actually, the one I saw last night was newer, with a version of the Xpress that had one big cooking well instead of two little ones. I like to watch the presenter move from cooker to cooker, pouring and mixing stuff together that looks good in theory, but that you KNOW would suck in real life. They're so cheerful in the commercial, talking about how quick and easy cooking is, and how good all those strange concoctions taste. Omlets! Cake! Corndogs! You can make it all, in 7 minutes or less!

If only life were so easy.

Annabel seems to be doing OK with her sore ear. She's been more sensitive this week and messes with her right ear (the angry one), but I think she's healing on her own. She's walking more and more... 3 steps. 5! 7! What I love is when she takes off across the room, stops part-way, gets tired or scared, and then stands there and cries until one of us rescues her. Brave girl, to attempt climbing to the summit so soon.

Otto and I snuggled in bed the other night with Go, Dog. Go! in our laps, and he proceeded to read me the first few pages. He knows enough words by sight to get through very short sentences. It's so fun! I don't remember learning to read, so seeing him put it together is really nice.

Jon's feverish today. I need to get the kids out the door and run some errands so he can rest. He's not sick very often, and I hope it's nothing too serious. Because we're leaving town Wednesday, even if I have to bundle him into the back seat with a pillow and jug of Nyquil.

Edited to add: Feeling better about things after spending an hour outside with my neighbor watching the boys play - she's having some similar issues in life, and it's always good to know you're not alone. Plus - Annabel got to share Reese's goldfish crackers. Yum!

Also, Jon for sure has influenza, poor darling. Am headed upstairs now to get him into a cool shower so I can change the sheets for him.

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